GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email so you can track the status of your order.
Can I modify my order?
We can only change orders that have not yet been processed for shipment. Once your order is in the "preparing for shipment," "shipping," or "delivering" status, we will not be able to accept any modifications.
PAY
What payment methods do you accept?
We accept the following 2 main payment methods:
The best We primarily use PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.
- Secure payment with credit card
We can also accept credit card payments using Visa, Mastercard, American Express, and Discover.
SHIPMENT
Where are the shipments made?
We ship throughout Europe, offering payment via PayPal and credit card.
How long does it take to ship my order?
Once you have placed your order, it usually takes 1 to 3 days to process.
Shipping time is based on the delivery method you have chosen.
How can I track my package?
Once you have placed your order, we will send you a confirmation email so you can track the status of your order.
What happens if I'm not at home?
If you are not home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date, depending on the country and delivery method you choose.
You may also need to go to your local post office to collect your package if it cannot be delivered to you.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been sold in our online store
- The item must not have been used in any way
- The request for a return or exchange must be made within 14 days of delivery.
To request a refund, please contact our customer service department.
Can I exchange an item?
We accept exchanges and they follow the same conditions as returns.
To request an exchange, please mention that you would like your item exchanged for another one when preparing your return with our support service.
Are returns free?
To return an item, please contact customer service for a return address. After receiving the address, securely place the item in its original packaging and include your proof of purchase.
Return shipping is free in some cases. If you return an item and the reason for the return is not due to an error on the part of dulcelar.com , the cost of return shipping will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the refund, exchange or credit will be issued within 14 days of our services accepting your return.
If you still have any questions or concerns, please contact us at our Support Center.
